FAQ

Please visit your device manufacturer’s website to download and install the latest version of the MaxxAudio application and the Realtek audio driver available for your device.

The MaxxAudio application is a pre-installed application with features that enhance the audio output on your PC; each device is hand calibrated by sound engineers to provide the best audio performance, and to remove any unwanted artifacts of small-form speakers. External devices like headphones or speakers are also enhanced, and the user is presented with additional features on the application like an equalizer with custom presets, noise reduction, bass and treble controls, and more.Removing MaxxAudio will reduce the quality of sound on your device.

If you are experiencing a technical problem with the application, please contact us directly. If you still prefer to remove the MaxxAudio application, go to Start Menu > Waves MaxxAudio > right click > uninstall

Currently, the MaxxAudio application is only available for the Windows OS, there are no drivers available for Linux.

Waves Nx 3D audio uses the camera to track the user’s head movements and anchor the sound field relative to the user’s head position, enabling a full 3D audio experience that features high accuracy sound positioning. The camera video feed is never saved nor transmitted in any manner.

Open MaxxAudio Pro and navigate to the advanced settings. Make sure the box next to “Show pop-up dialog when device is connected” is checked. If that doesn’t resolve the issue, make sure you are running the latest version of MaxxAudio Pro and the Realtek audio driver available on the Dell website then make sure to restart your device.

Please note: In some cases, MaxxAudio Pro may have been disabled from the Startup menu. Go to the Windows search bar and type “Startup Tasks”, scroll down until you see Waves MaxxAudio Service Application then turn it On.

Please contact the Dell support team directly.  This is a known issue and the Dell support team can provide you with a standalone installer.

This feature was included in MaxxAudio Pro in previous versions and is no longer available on newer versions. As a workaround, you can try to use legacy versions of MaxxAudio Pro if available on the Dell website for your model.

Verify that both MaxxAudio Pro and the Realtek audio driver are up to date with the latest version available on the Dell website.
Please note: older versions of MaxxAudio Pro (computer models purchased prior to 2019 and using version 1.xx) support internal speakers and external devices connected via analog audio jack only. MaxxAudio Pro will not be available . If you are using a Bluetooth or USB audio device, as these devices are not supported.